To send a unit in for repair, please submit the form below. We will no longer accept RMA requests via phone or email. Once you submit the online form, you will be contacted with an RMA number and instructions for shipping your unit to Sandel.
 
Standard turn-around-time is 5 business days from receipt of the unit to the ship date. Customer will be advised if this time changes. 
 
If the unit is sent in for repair, without receiving an RMA number in advance, there will be an additional processing fee of $250 added to the repair charge and it will delay the repair by as much as one week.
 

Return Materials Authorization (RMA) Form

Fields with a * are required.

Select Product*
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SG102 Serial Number (last four digits only)*
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SG102D serial number (last four digits only)*
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MT102 serial number (last four digits only)*
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SA4550 Serial Number (last four digits only)*
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SN3500 Serial Number (last four digits only)*
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SN4500 Serial Number (last four digits only)*
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ST3400 Serial Number (last four digits only)*
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ST3400H Serial Number (last four digits only)*
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ST3453H Serial Number (last four digits only)*
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SN3308 Serial Number (last four digits only)*
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Type of Operation*
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First Name*
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Last Name:*
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Company:*
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Address 1*
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Address 2
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City*
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State or Province*
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Zip/Postal Code*
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Country*
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Phone*
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FAX
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Email*
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Sandel Technical Support Name*
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Description of Problem*
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Requested Delivery Date

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Preferred Shipping Method*
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Payment Information*

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Other Requests
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Please enter the following numbers*
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